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1. Introduction
Welcome to PrepZoom (“Company,” “we,” “us,” or “our”). By accessing or using our website, services, or warehouses (collectively, the “Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use our Services.
PrepZoom provides independent logistics, prep, sourcing, storage, and fulfillment support for ecommerce sellers in the United States.
2. Amazon Non-Affiliation
PrepZoom is an independent third-party service provider.
We are not affiliated with, endorsed by, sponsored by, or partnered with Amazon.com, Inc. or any of its subsidiaries.
All Amazon trademarks are the property of Amazon.com, Inc. and are used solely for descriptive purposes.
Sellers remain entirely responsible for adhering to all Amazon policies, including but not limited to: listing accuracy, product compliance, FBA/FBM rules, prep requirements, prohibited products, and account health.
3. Eligibility
To use PrepZoom’s Services, you must:
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Be at least 18 years old
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Operate an active ecommerce business
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Provide accurate business, product, and contact information
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Maintain compliance with U.S., state, and local regulations
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Maintain compliance with marketplace rules (Amazon or others)
We reserve the right to refuse or terminate service to anyone for any reason.
4. Scope of Services
PrepZoom offers the following (non-exhaustive):
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Product receiving & inspection
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Amazon FBA prep and labeling
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FBM pick, pack, and ship
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Warehousing and inventory storage
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Product forwarding & pallet handling
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Sourcing and freight coordination
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Amazon arbitrage support
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Inventory management support
PrepZoom does not manage your seller account, listing content, Amazon interactions, pricing, or compliance obligations.
5. Product Ownership
You retain full ownership of all products stored, processed, or handled by PrepZoom.
We do not claim title to your goods at any point.
6. Condition of Products & Compliance Requirements
You are responsible for ensuring that all products:
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Are legally allowed in the United States
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Comply with Amazon’s policies (if applicable)
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Are authentic, safe, and properly packaged
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Do not violate trademarks, patents, or intellectual property laws
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Are properly declared for shipping, freight, and customs
PrepZoom will not process or store any prohibited, dangerous, expired, counterfeit, or illegal goods.
If such goods are found, we reserve the right to suspend service, quarantine items, or notify authorities.
7. Warehouse Liability & Limitations
While our warehouse follows industry standards, PrepZoom is not liable for:
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Damage caused by manufacturer defects, packaging failure, leaking containers
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Product spoilage or degradation due to improper seller packaging
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Loss or damage resulting from inaccurate seller-provided information
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Delays caused by carriers, Amazon, customs, or freight agents
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Lost inbound or outbound shipments once in the custody of carriers
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Losses caused by seller account issues, suspensions, or Amazon errors
PrepZoom’s liability, if applicable and proven, is limited to the service fee paid for the handling of the affected products.
At no point is PrepZoom responsible for the retail value, resale value, or market value of your goods.
8. No Guarantees or Promised Outcomes
PrepZoom does not guarantee:
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Sales increases
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Buy Box retention
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Listing performance or rankings
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Account reinstatement
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Amazon acceptance of shipments
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Profitability of arbitrage opportunities
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Delivery dates controlled by third-party carriers
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Amazon check-in speed or inventory availability
Past performance does not guarantee future results.
9. Fees & Billing
Service fees are billed according to:
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Current price list
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Custom service agreements
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Storage rates
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Prep and handling fees
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Freight or forwarding costs
Invoices must be paid before products are released, forwarded, or shipped.
Late payments may result in storage holds or service suspension.
10. Abandoned Inventory
Inventory left unpaid or abandoned for over 45 days may be:
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Disposed of
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Liquidated
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Returned to seller (at seller’s expense)
PrepZoom will attempt to notify the seller before taking action.
11. Indemnification
You agree to indemnify and hold harmless PrepZoom from any claims arising from:
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Product defects
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Trademark/IP violations
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Amazon policy violations
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Mislabeling or inaccurate product information
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Unsafe or illegal goods
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Misuse of services
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Fraudulent activity
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Seller account actions
12. Termination
PrepZoom may suspend or terminate services at any time for:
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Non-payment
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Storage of prohibited goods
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Seller policy violations
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Abusive or fraudulent activity
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Safety concerns
13. Governing Law
These Terms are governed by the laws of the State of [Your State] (choose your state of operation).
Any disputes shall be resolved in the courts of [Your County], [Your State].
14. Updates to Terms
We may update these Terms at any time. Continued use of the Services indicates acceptance of new Terms.